How to reach us:

If you have problems with your device, simply contact us directly via our service form or open a service case (see "TKR Tech Support – Repair Submission Process" for more details).

In order to answer your inquiries as quickly as possible, we ask you to fill out the form completely.

You are wondering how we handle your personal data?
In our Privacy Policy we inform you in detail about the collection and use of personal data when using our website.

TKR Tech Support - Repair Submission Process:

Step 1: Access the Website

Visit the TKR Group Website.
Step 2: Contact Customer Service

Select "Contact Customer Service" from the website menu.
Step 3: Submit Product Information
1. Choose the correct Product Type from the dropdown.
2. Choose the service location "America"
3. Click "Continue to contact form."
Step 4: Complete the Online Form
1. Fill out all fields in the fillable form.
2. Enter US12345678 in the VAT section.
3. Provide a clear description of the issue in the Error Description field.
4. Ask your dealer to keep the support team updated to help expedite service.
Shipping Instructions

Send the unit to:
"TKR Group Inc"
Aaron Sparks
200 Maple Street
Centre, Alamabama 35960

After you send in the "Online Form", we'll send you a service receipt. Please do not send us any devices without getting a service receipt. Please provide your service ticket number or a copy of your service receipt.

Service locations

America

TKR Group Inc North America
Service
200 Maple Street
Centre, Alabama 35960
USA

Visit TKR Group Inc. North America

Europa

TKR Spezialwerkzeuge GmbH
Service
Am Waldesrand 9-11
D-58285 Gevelsberg

Visit TKR Group

Service Contact:

Your contact for the areas:

General questions and sales

Technical questions about the website

Contact customer service / Open service case:

1. Contact us

Please note that your data must be complete in order to process your request smoothly and fill out our form carefully.

Service Request USA

Service Request Europe

2. Send in device

Send the defective device in the transport case provided to the desired service location in Europe or America at your own expense.

3. Repair

We will examine the device to determine the cause of the damage. Devices that are not defective through no fault of their own will be repaired free of charge. If a device is already out of warranty or has been damaged by improper handling, the customer will be informed of this. The repair will then only be carried out after approval of a cost estimate.

4. Return

The repaired device will be returned to you in its transport case free of shipping costs.

5.Service Details

Turnaround Time: 24-48 hours after receipt
Repair Pricing: Based on the extent of required repairs
Refreshed Service: We ship a replacement unit immediately; return your old unit as a core.